About our accessibility features...


Alternative content

Text Size
English | French


(613) 932-4610


Programs & Services | Community Support Services

Case Management Program

The Case Management program is a specialized community-based support program for adults with an intellectual disability or a dual diagnosis (adults with a developmental disability and mental health needs), who have little or no supports. Services and supports are person-centered and person-directed. A Case Manager/Planner can assist individuals in accessing the necessary supports and services from various service systems available in their community in order to participate fully in all aspects of life.

Members of the team also work to enhance the community’s capacity to connect with and serve individuals with intellectual disabilities.

Areas of case management support includes but is not limited to matters involving:

  • Family Law
  • Housing                                                  
  • Income
  • Criminal Law                                                           
  • Health                                                                       
  • Access to Services

The Program’s Case Managers/Planners can also work with individuals and members they have identified as part of their support network, to develop short term and/or long term plans which meet individual needs and goals, while building on strengths and talents.  Service delivery is based on a voluntary relationship between the individual and a Case Manager/Planner.

Referrals can be made through Developmental Services Ontario by calling 1-855-376-3737. For further referral information, please visit 

For further information or inquiries, please call our Agency at 613-932-4610, or 1-855-647-8483.


Transitional Aged Youth Program

The Transitional Aged Youth Program (TAY) offers assessment and planning to youth exiting the child welfare system and preparing to enter the adult developmental services system. Referrals are received from Developmental Services Ontario, 1-855-376-3737. For further information, please visit 

The Case Manager/Planner along with members of the individual’s support network will develop an Individualized Support Plan reflecting the individual’s goals and needs. The Case Manager/Planner will strive to secure the necessary supports and services required from local service providers as identified in the plan.


For further information or inquiries, please call our Agency at 613-932-4610, or 1-855-647-8483.


Brokerage Service

The Ministry of Community and Social Services offers the Passport program across the province of Ontario.  Passport is a program that helps people with a developmental disability live as independently as possible in their communities.  Individuals with a developmental disability (or their families) can apply for funding to support their personal development and growth. They can use the money to pay for activities to help them:

  • Grow personally                                                                                
  • Reach their goals        
  • Participate in the community                                                   
  • Develop work and volunteer skills   
  • Create their own plans (this is called person-directed planning)                                             

With Passport funding, individuals and families can: 

  • receive money directly so they can purchase their own services and supportsget services and supports through community-based agencies
  • get services and supports through a combination of both

Our Agency can assist individuals and/or families manage and account for the funding received from the Ministry’s Passport program.   Key support areas include the development of a support plan that is person-directed, coordination, management and monitoring of supports and services to be purchased.

For further information regarding Passport funding, please visit the Ministry website at


To apply and determine eligibility, contact Developmental Services Ontario, 1-855-376-3737 or

For further information or inquiries, please call our Agency at 613-932-4610, or 1-855-647-8483.